The Visible OPS Handbook

ITIL is a “collection of bThe Visible Ops Handbook Imageest practices codified in seven books by the Office of Government Commerce in the U.K.”

Visible Ops is a collection of best practices organized into four incremental steps.

Phase 1 – The primary goal is stabilizing the current infrastructure. In order to do this first the identification of the most critical IT systems is to be performed, followed by restricting the change access to these systems and ensuring that each change to these systems is viewed as potentially most impacting. This will also involve creating Change Advisory Boards and a Change Request Tracking System. The ultimate goal is to do more proactive work and reduce the Mean Time To Recover (MTTR). At the end of this phase there is a general increase in the confidence level in the IT systems.

Phase 2 – During phase 2 the focus is on identifying the most critical IT components (s/w & h/w), interdependencies between them and then prioritizing the most critical services.

Phase 3 – Release engineering as an essential component and a standard and quick deployment process is being looked at in this stage. Essentially the most experienced team members needs to be pulled out and their focus and attention diverted to the release engineering tasks and the relatively inexperienced people left in for firefighting.

Phase 4 – The final phase is the Continual Improvement. Here the goals are to improve the change success rate and increase the effective rate of change followed by continuous monitoring to measure any potential slip in performance.

If you just want a gist of ITIL, this is the book you want to go for. Based on the 4 steps provided in the book, it will become a lot easier for implementing ITIL in an organization.

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